SHIPPING POLICY
At Prestige Boston Terriers, your puppy’s safety and well-being during transport is our highest priority. We offer several safe, professional shipping options to get your new family member home to you.
We strongly encourage and welcome families to pick up their puppy directly from our location. This allows you to see where your puppy was raised, meet our dogs, and receive hands-on guidance from us before taking your puppy home. You will also avoid shipping costs and begin bonding with your puppy immediately. We require appointments for all pickups, so please schedule at least one week in advance.
If you cannot drive to us, we can arrange ground transport through a professional pet shipping service. Your puppy travels in a climate-controlled vehicle with a dedicated pet nanny who provides regular care and comfort checks throughout the journey. You will receive direct contact information for the transporter, real-time tracking updates, an estimated arrival window, and photo updates during the journey.
For longer distances, we recommend in-cabin flight nanny service. A professional pet nanny books a commercial flight and brings your puppy in the airplane cabin with them – never in cargo. Your puppy travels in an airline-approved carrier under the seat in front of the nanny. This option offers a temperature-controlled environment, constant human supervision, faster delivery than ground transport, and regular updates throughout the journey.
We NEVER ship puppies as cargo in an airplane’s luggage compartment. This is stressful, dangerous, and sometimes deadly for puppies. We refuse to do it.
Before any puppy leaves our care, regardless of transport method, we ensure a complete veterinary health certificate issued within ten days of travel, age-appropriate vaccinations and deworming, microchip verification, an IATA-approved travel crate with absorbent bedding, food and water during transport, a comfort blanket with familiar scents from their littermates and mother, and complete travel documentation including your contact information with the transporter.
If your puppy arrives in unhealthy condition as confirmed by a licensed veterinarian within 48 hours of delivery, we will refund your full purchase price or provide a replacement puppy from a future litter. If your puppy is lost or injured during transport, we will refund your full purchase price and all shipping costs.
To ensure a smooth and safe delivery, you agree to provide accurate shipping address and phone number, be available at the agreed delivery time and location, answer your phone for updates from the transporter, complete a veterinary examination within 72 hours of arrival, and notify us immediately if your puppy appears unwell upon arrival.
Our shipping guarantee does not cover delays caused by weather, natural disasters, or airline cancellations. It does not cover minor stress-related issues such as temporary fatigue or mild dehydration, which are normal after travel. It does not cover conditions arising after the 48-hour arrival window without veterinary documentation. It does not cover incorrect addresses or missed deliveries caused by the purchaser.
We can arrange transport to select international destinations. The purchaser is responsible for understanding their country’s import regulations. Additional health certificates, blood tests, and quarantine may be required. Lead time of four to six weeks may be needed for paperwork. We do not ship to countries with quarantine requirements that would harm the puppy’s well-being.
A deposit is required to book transport, with the balance due before travel.
If a covered shipping issue occurs, you must notify us within 48 hours of delivery or expected delivery. You must provide documentation including a veterinary report, photos, or carrier confirmation. If a refund or replacement is requested, the puppy must be returned at your expense unless otherwise agreed. Refunds will be processed within fourteen business days of approval.
By purchasing a puppy from Prestige Boston Terriers, you acknowledge that you have read, understood, and agree to all terms and conditions of this Shipping Policy.